| For Collectors: |
|
| Customer-Care Focus |
Facilitates the delivery of high-quality customer care during the collections
process |
| Easy-to-Use Windows GUI |
Easy-to-use user interface enables quick collector ramp-up and efficient
data entry |
| Browser Access |
Optional browser interface for remote workers |
| User-Definable Screens |
Customizable collector screens |
| Custom Scripts |
Pre-programmable collector scripts |
| Global Account Viewing |
Account summary provides a global view of the debtors' business with the
creditor |
| Notes & Action Viewing |
Provides view of collector notes and action logs |
| Automatic Action Tracking |
Automatically tracks account histories and collector actions |
| Red-Flag Alerts |
Red-flags alert collector to necessary actions |
| Advanced Payment Arrangements |
Advanced payment arrangement processing and tracking |
| Multi-Channel Contact |
Multi-channel contacting of customers via email, letter, and phone |
| Payment Processing |
Supports payment processing |
| For Management: |
|
| Internet-Enabled |
Internet-enabled to support remote workers and multiple branch offices |
| Sophisticated Administration Tools |
Sophisticated, and easy-to-use administration tools enables centralized
or decentralized management |
| User-Driven Functionality |
User-defined fields to incorporate specific needs |
| Immediate Debtor Identification |
Rapid debtor identification and assignment |
| Automation Flexibility |
Account management can be manual or automated |
| Collector Empowerment |
Collectors can be given limited control over account actions to facilitate
personalized account treatment |
| Multi-Parameter Activity Control |
Collector and debtor management via numerous parameters and risk indices |
| Rule-Based Queue Policies |
Customizable rule-based queue placement policies |
| Graphical Treatment Strategies |
Dynamic workflow-based and graphical treatment strategies |
| Account Segmentation |
Account segmenting to accommodate varying treatment strategies |
| Collector Team Organizing |
Collector team designation and account placements |
| Client- and Product- Filtering |
Offers client-centric and product-centric account filtering |
| Performance Statistics |
Generates performance statistics to monitor productivity of collectors,
debt recuperation, and account costs |
| Cost Calculator |
Cost calculator for cost-per-account monitoring |
| Billing System Integration |
Integrates with existing enterprise billing systems and supports the write-off
process |
| Interest Accrual & Balance Updating |
Automatically calculates interest accrual and updates account balances |
| Multi-Currency |
Enables multi-currency collections |
| Interfaces, Outputs & Reporting: |
|
| Predictive Dialer Interface |
Predictive dialer and IVR interfaces |
| Automated Letter Generation |
Integrated letter authoring system |
| Postal Services Interfaces |
Links with third-party postal service providers |
| Credit Bureau Interfaces |
Enables debtor tracking and reporting with credit bureaus to improve recovery
rates |
| Online Payment Interfaces |
Ready to link into online payment processing solutions to enable immediate
debt repayment |
| Collection Agency Linking |
Allows for account exports to outside (third-party) collections agencies |
| Integrates with Back-End Apps |
Seamlessly integrates with core billing system and other enterprise applications |
| Core & Custom Report Templates |
Core report templates & custom report development support |
| Interfaces with Reporting Tools |
Data export to report authoring tools (Crystal Reports, Excel) |
| Advanced Querying |
Advanced querying capability |
Perseus
by LexorLogic™ provides your collections
team with the following valuable features:
